Refund & Cancellation Policy

Soflo Medical Center is committed to providing high-quality care and services. This policy outlines our refund and cancellation terms for both in-office and telemedicine services.

Refunds for Medical Services

Due to the personalized nature of our services, all medical consultations and procedures are non-refundable once rendered or initiated.

Products, Medications & Injections

• Prescribed medications (including compounded injectables and GLP-1 therapies) are non-refundable once dispensed or shipped.
• Nutraceuticals or supplements sold in-office or online are non-refundable if opened, and may be eligible for exchange within 7 days if unopened and in original condition.
• All prescription fulfillments is handled via a certified pharmacy partner. Once processed, orders are final and governed by pharmacy policies.

Service Appointments

• Appointments must be canceled or rescheduled at least 24 hours in advance to avoid a cancellation fee.
• Cancellations made within 24 hours of the appointment may be subject to a $25 cancellation fee.
• No-shows without notice may result in a non-refundable charge $25 for the missed visit

Contact

For cancellation requests or refund inquiries, please contact us at:
📧 info@soflomedicalcenter.com
📞 (954) 505-3480

Prescription Fulfillment Policy

Soflo Medical Center provides prescription-based medical services including weight management, hormone therapy, and injectable treatments. All prescriptions are reviewed and approved by licensed healthcare providers in accordance with state and federal law.

Licensed Provider Oversight

• All prescriptions are issued only after a thorough medical evaluation by a licensed provider.
• We comply with telemedicine regulations and prescribe only when clinically appropriate.
• We do not offer prescriptions without proper patient-provider interaction.

Pharmacy Fulfillment

• All prescribed medications are dispensed through our official pharmacy partner, Olympia Pharmacy, which is:
• Licensed and LegitScript-certified
• Fully compliant with FDA and DEA guidelines
• Specializing in compounded medications and cold-chain shipping

Delivery & Timing

• Medications are typically shipped within 1–3 business days after provider approval and payment.
• Shipping timelines may vary depending on location, weather, or inventory.

No Walk-In Dispensing

Soflo Medical Center does not dispense medication directly on-site. All prescriptions are fulfilled and shipped via Olympia Pharmacy.

Contact & Support

For prescription questions or refill coordination, please contact:
📧 [email protected]om
📞 (954) 505-3480

Soflo Medical Center partners with licensed third-party pharmacies and suppliers to ship prescribed medications, wellness injections, and nutritional supplements directly to patients. We aim to ensure all shipments are secure, temperature-controlled (if needed), and delivered in a timely manner.

Pharmacy-Dispensed Products

• All prescription products (including GLP-1s, peptide therapies, and injectable medications) are fulfilled by Olympia Pharmacy, a certified pharmacy partner.
• Orders are typically processed and shipped within 1–3 business days after provider approval and payment confirmation.
• Shipping methods may include standard, expedited, or overnight, depending on product requirements and patient preference.

Supplements and Over-the-Counter Products

• Non-prescription items may be shipped directly by Soflo Medical Center or our authorized distributors.
• Delivery timeframes vary by product availability and location.

Temperature-Sensitive Medications

• Medications requiring refrigeration (e.g., injectables) are shipped in cold-chain packaging with temperature control and tracking.
• It is the patient’s responsibility to receive the package promptly to ensure safe storage.

Shipping Areas

• We ship to all U.S. states where legally permitted.
• We do not ship internationally at this time.

Issues, Delays, or Returns

• Once shipped, tracking information will be provided via email.
• We are not responsible for delays caused by carriers, weather, or incorrect addresses.
• Prescription products are non-returnable and non-refundable once shipped.
• For concerns, please contact us at:

📧 [email protected]m
📞 (954) 505-3480